Zwipe Privacy Policy

Effective Date: [August 6, 2025]

Last Updated: [August 6, 2025]

Zwipe Marketplace (“Zwipe”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Zwipe app or website (https://zwipe-marketplace.webflow.io).

1. What Data We Collect

We may collect the following types of data:

a. Information You Provide

Name, email address, and password when signing up
Optional: phone number (if added during listing creation)
Listings and chat content you post in the app

b. Automatically Collected (via Firebase)

App events: app_open, screen_view, session_start, etc.
Device info: model, OS version, screen resolution
Usage behavior: feature usage, engagement, time spent
Crash data: logs and reports via Crashlytics
Region/country: estimated from IP address

Note: IP address and geolocation are not stored directly, but may be inferred for technical operations.

c. Optional Location Information

If you choose to pin your listing on a map, your approximate location will be shown publicly. This is optional.

2. How We Use Your Data

We use your data to:

Operate and improve the Zwipe app and website
Show relevant listings and content
Moderate content and prevent abuse
Respond to user reports and enforce rules
Monitor app performance and crashes

3. Data Sharing

We may share your data:

With law enforcement or authorities when legally required
With service providers (e.g., Firebase, RevenueCat) for app operations
Internally, among authorized Zwipe staff, only for support or moderation

We do not sell or rent your personal data to third parties.

4. Data Hosting & International Transfers

Your data is hosted on Firebase servers in Doha (me-central1) and Mumbai (asia-south1).This means your data may be processed outside the UAE. We take steps to ensure any transfers comply with UAE PDPL.

5. Security Measures

We use technical and organizational safeguards (e.g., access controls, secure storage) to protect your data. However, no system is completely immune from security risks.

6. Data Retention

If you delete your Zwipe account:

Your authentication record is removed
However, we retain necessary data (e.g., reports, chat logs, listing history) for legal, safety, or auditing purposes

This is clearly outlined in our Terms & Conditions.

7. Breach Notification

If we become aware of a serious data breach affecting your personal information:

We will notify you manually via app, email, or SMS if legally required
We currently do not use automated breach alert systems

8. Website Cookies and Tracking

As of now:

The Zwipe website does not use cookies, analytics, or tracking tools
We currently do not use automated breach alert systems

9. Your Rights

Under UAE law, you have the right to:

Access the data we hold about you
Request corrections or updates
Request deletion of your account (with some data retained as noted)

You can make these requests by contacting us at:
support@zwipeapp.com

We respond within 14 business days.

10. Contact Us

If you have any questions or concerns about this policy, or your data rights, contact us at:

‍Zwipe Marketplace
Email: support@zwipeapp.com